Question 1

Do you provide remedial massage for children and pregnant clients?

Accepted Answer

Yes, we provide remedial massage for clients of all ages, including children and pregnant clients. Treatments for pregnancy are tailored to ensure comfort and safety, considering each person’s stage of pregnancy. Our goal is to support wellbeing, reduce discomfort, and improve movement while respecting individual needs.

Question 2

Can I claim remedial massage with my private health fund?

Accepted Answer

Yes, you can claim remedial massage with most private health funds at Heal Young Massage. We have a HICAPS terminal, so you can claim on the spot, or we can provide a tax invoice if HICAPS isn’t available. Check our Accepted Insurance page for a full list of health funds we work with.

Question 3

Do you provide post operative care?

Accepted Answer

Yes. We treat clients post-surgery, offering tailored care that supports recovery, pain management, and a return to everyday activity. Every case is different, so outcomes vary, but our approach focuses on aiding healing and restoring movement. For specific advice on your post-operative needs, talk to us or your healthcare provider.

Question 4

Do you provide assessments during the remedial massage?

Accepted Answer

Yes. Your treatment includes a consultation and movement assessment before the massage begins. We observe how you move, identify restrictions or compensations, and tailor techniques to your needs. Assessment may continue throughout the session to ensure effective and personalised care.

Please review the remedial massage (https://www.healyoungmassage.com.au/remedial-massage)page for further assessment options and the range of equipment used.

Question 5

What massage oil do you use?

Accepted Answer

We use fractionated coconut oil, which is odourless, easily absorbed, and compatible with essential oils. We also offer a range of doTERRA (https://www.healyoungmassage.com.au/doterra)therapeutic-grade essential oils for aromatherapy when appropriate. You can discuss preferences before your treatment.

Please visit the doTERRA (https://www.healyoungmassage.com.au/doterra)page to view the full range of available essential oils.

Question 6

Is it painful during the treatment?

Accepted Answer

Remedial massage is generally not intended to be painful, but some temporary discomfort can occur depending on your condition, tissue sensitivity, and the nature of the restriction being treated. When addressing muscle tightness, fascial restriction, or long-standing movement limitations, you may feel pressure or mild discomfort as tissues are encouraged to return to a healthier, pain-free range of motion.

Treatment pressure is always adjusted to a safe and tolerable level. Pain is carefully managed within an acceptable range to achieve the best clinical outcome. Excessive pain does not improve results and is avoided. If you are experiencing acute or significant pain, the primary focus of treatment is to reduce pain and restore comfortable movement as quickly as possible.

We follow the principle of do no harm. For vulnerable clients or sensitive conditions, techniques are modified to minimise discomfort, even if this means a more gradual recovery process. Communication during treatment is encouraged to ensure your comfort and safety at all times.

Question 7

Is it normal to feel sore after the remedial massage treatment?

Accepted Answer

Yes, post-treatment soreness can occur, but it is not necessary or expected for everyone. Some clients, particularly those new to remedial massage or with long-standing muscle tension, may experience mild soreness for one to several days after treatment. This response is similar to delayed muscle soreness after exercise and is usually temporary.

Remedial massage can stimulate local inflammatory and healing responses, which are part of the body’s natural recovery process. While some soreness may be present, many clients notice a reduction in their original pain along with improved range of motion, stability, and movement efficiency. With adequate rest and recovery, tissues adapt and function more effectively.
It is also important to note that many clients do not experience any soreness at all following treatment. Responses vary depending on individual sensitivity, tissue condition, and treatment approach.

Question 8

Is pain necessary for progress in remedial massage?

Accepted Answer

No, progress in remedial massage does not depend on pain. While some effort or therapeutic challenge may be needed, excessive pain can be counterproductive and may increase the risk of tissue irritation or injury. Effective treatment finds the right balance between stimulation and comfort. If the pressure is too intense, the body’s protective response can limit progress and reduce effectiveness. Conversely, if the stimulus is too mild, tissues may not receive enough input to encourage improvement. The goal is to apply appropriate, controlled pressure that promotes tissue change while maintaining safety and tolerance. Progress comes from precision and consistency, not from enduring unnecessary pain.

Question 9

What is pain and why do we feel it?

Accepted Answer

Pain is a protective signal from the nervous system telling the body something needs attention. It isn’t always a sign of damage, but it alerts you to movement or stress that requires care. Our approach addresses both symptoms and the underlying patterns contributing to pain. "It's whatever the experiencing person says it is, existing whenever and wherever the person says it does." - Margo McCaffery, 1968.

Question 10

Why do we experience pain, and is it always bad?

Accepted Answer

Pain is an essential protective mechanism of the body. It acts as a warning system that alerts the brain to potential or actual tissue stress, injury, or threat. Pain itself is not inherently bad; it helps guide behaviour to prevent further harm. For example, when you touch a hot surface, pain signals prompt you to withdraw your hand immediately to avoid burns. Similarly, when back pain occurs, it often reflects the brain’s attempt to protect the spine by limiting movement while tissues are irritated, overloaded, or not functioning optimally. Pain can also occur when nerve endings are irritated or injured, such as with cuts or wounds. In these cases, persistent pain encourages attention and protection while healing takes place. While pain is useful, ongoing or excessive pain does not always indicate serious damage. Understanding its role helps guide appropriate care, movement, and recovery rather than fear or avoidance.

Question 11

Do you have a booking policy or cancellation policy?

Accepted Answer

Yes. We have a booking and cancellation policy in place to ensure fair access to appointments for all clients.

Changing or cancelling your booking
We understand that plans can change. You may reschedule or cancel your appointment up to 4 hours in advance using the link provided in your booking confirmation email.

• Cancellations within 4 hours of the appointment will incur a 50% cancellation fee.
 • Failure to attend your appointment (no-show) will result in 100% of the booking fee being charged.

Once you receive your booking confirmation, these conditions are considered accepted.
Late arrivals
Please arrive on time to receive the full duration of your treatment. If you arrive late, your session may be shortened to avoid delaying other clients, as appointments are often scheduled back-to-back. We are unable to extend treatment time beyond the original booking.

Frequently Asked Questions